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connie-michelle5567 avatar image
connie-michelle5567 asked ·

Have just updated my Windows and now RC will not work and uninstalled and reinstalled without results.

Have just updated to the newest version of Windows and now my RC will not work.  All I get is a white screen.  I have sent in two crash reports.
Also have talked to support who uninstalled and reinstalled RC, it worked for the first call and then reverted back to the same issue.
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tyler-d3781 answered ·
Hi Connie, 

There are steps you  can follow in a recently released support article that might resolve your issue: 

Troubleshooting: White screen / Black screen / Hollow Window / Win Hook errors

Basically, you can place a config file (linked in the article) to alter the application to render correctly. 

I hope that helps! 

Cheers, 


Tyler
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