question

seaphone avatar image
seaphone asked ·

Login Problem: IESnare javascript - service is temporarily unavailable

I'm getting the following error during login: "The service is temporarily unavailable. Check your network connection and try again later"

It seems to be caused by my adblocker blocking a javascript code called IEsnare:
https://mpsnare.iesnare.com/snare.js

Does anyone know why this code is required for login and what it does?? It seems to be from a company called "iovation" which says:

What is iesnare?

iesnare is simply the name of the web services that iovation has developed to fight fraud and criminal activity. If consumers examine the code of a webpage protected by iovation, they may see references to API calls to iesnare. Unfortunately, because of the nuanced way in which device-intelligence fraud solutions work and the nature of the fraud and abuse they stop, misinformation sometimes takes hold. We hope this page helped clarify the facts.


Still not sure why Ring Central requires this code to login to their service. If I unblock IESnare, login works correctly.


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saadet.swift avatar image
saadet.swift answered ·
Hello SEAPHONE,

 That is a little odd and we would like to investigate this. Please open up a case with us so we can get this to our Service Engineering team.
  

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Hi Saadet - I did open a case, but it is stuck with the B team in the Philippines, not escalated to the US team. The Philippines team actually said that IESnare was caused by a virus on my computer.
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Hi SEAPHONE,

What is your case number?
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06460849
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phoenix-consulting avatar image
phoenix-consulting answered ·
My boss is getting the same issue. Did you ever figure out what is causing this message?
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