All that said, a queue cannot support an organization that has a pair of receptionists taking all the calls coming into the main line. Call waiting is necessary in this situation, so we have to use a Ring Group. While we are at it, it would be nice to have a solution that did not destroy Presence. In a perfect world, we would see a new type of group in the Groups section under Phone System. Note: This conversation was created from a reply on: Whats the Difference Between a Call Queue and a Ring Group?.