question

corporation avatar image
corporation asked ·

Salesforce for Lightning Outlook 2016 - Click to Dial missing

When using Salesforce for Outlook Lightning edition click to dial is not functional nor can RingCentral desktop allow click to dial on phone numbers inside of Outlook. This was achieved years ago with TAPI in Outlook 97.. Perhaps the focus needs to shift to key functionality and not Glip. 


General Topic
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
luke2909 avatar image
luke2909 answered ·
Click to dial is indeed a feature of the RingCentral for Salesforce app that works with both the classic view and the new Lightning view. There are more details on our guide for using RingCentral for Salesforce.

Could you provide some screenshots of what you see when a number is displayed in Salesforce? Are any of your coworkers that use the same system experiencing this issue in the Lightning interface?
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app