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scott-peterson asked ·

Serious customer service issues

I have been having some serious customer service issues on my account.  It started with a Fax line that didn't work reliably and has escalated from there.  I AM NOT HAPPY and am hoping to get in contact with someone who will actually try to help me.  Here is my information:

Main number: (888)577-5551
Call Back information: Scott Peterson, (208)899-8421 - 7am - 2pm PST

I'm not sure what the case numbers are but it all started in March when we transferred our fax line (208)743-5571.  All the problems are related to that line.  It's been a complete failure across the board and I'm really tired of wasting my time dealing with people that have no interest in helping.


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saadet.swift answered ·
Hello Scott,

Sorry to hear that you're so frustrated. I have escalated this to our Executive Response Team who will be contacting you once they've reviewed your account details.
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scott-peterson answered ·
I appreciate that, hopefully I'll get some resolution to this fiasco.
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You're welcome :)
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