Can you confirm if calls to an extension, that does not have a direct line and uses an outside cell number (mobile user), count as billable when coming from a queue first? U.S. Account
I would like to set up a system to send after hours calls first to an IVR, and then to a cell phone. If the user does not answer, I would like the call to go to a RingCentral voicemail, and not the cell phone voicemail. Currently, I am performing an unconditional forward from a queue to the cell phone, but this uses the cell phone voicemail.
I wanted to see if calls to a queue, with a mobile user as the sole user, counted toward the 10 calls that a mobile user can get before being charged the same as a digital line. If they count toward the limit, we will need to find another solution to our situation.
I would like to set up a system to send after hours calls first to an IVR, and then to a cell phone. If the user does not answer, I would like the call to go to a RingCentral voicemail, and not the cell phone voicemail. Currently, I am performing an unconditional forward from a queue to the cell phone, but this uses the cell phone voicemail.
I wanted to see if calls to a queue, with a mobile user as the sole user, counted toward the 10 calls that a mobile user can get before being charged the same as a digital line. If they count toward the limit, we will need to find another solution to our situation.
