Problem Signing into RingCentral Salesforce Integration

Question

question

tyrone-staggers7494 asked Jan 8, '18 saadetswift16514 commented Jul 10, '19

Problem Signing into RingCentral Salesforce Integration

Users are not able to sign into RingCentral through the Salesforce app upon selecting "Sing In", is there a current issue with this integration?

salesforce

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2018-01-08T18:58:38Z

saadetswift16514 answered Jan 8, '18

Hi Tyrone,

Are they receiving an error message? Do you have a screen shot you can share?

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2018-01-08T19:07:17Z

tyrone-staggers7494 answered Jan 8, '18

There wasn't an error message just when the user selects sign in, the button is clickable but it doesn't seem to be functioning because it doesn't change to another screen it remains at sign in.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 3 · 2018-01-08T19:45:45Z

jitender-kumar answered Jan 8, '18 david-chu8418 commented Feb 15, '18

Hello Tyrone,
Can you please check if the problem is resolved for you ?

3

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

david-chu8418 commented · Feb 15, 2018 at 04:13 PM

Thank you Jitender, I have installed the update and am awaiting feedback from my users.

1 ·

david-chu8418 commented · Feb 15, 2018 at 03:29 PM

My users are having the same issue, we have been using RingCentral Salesforce app for 1.5 months now, and all of a sudden some of them cannot log in. I have worked with them to try using different browsers, changing pop-up blocking settings, javascript settings, etc, and nothing seems to work. Is this a known problem with a solution?

0 ·

jitender-kumar commented · Feb 15, 2018 at 03:50 PM

Hello David,
We recently published an upgrade to app that eliminates this problem of caching on the server side. Could you please upgrade the app to 5.8.4 from Salesforce App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EORsjUAH

0 ·

Answer 4 · 2019-03-04T00:02:01Z

kaluzynski9774 answered Mar 4, '19 saadetswift16514 commented Nov 18, '19

I'm having this behavior as of today. I've downloaded the app on a sandbox account, I'm not sure where to look next seeing as I should have the very latest version of the app.

Is there any place I can look in settings to try and solve this? Thanks!

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Mar 04, 2019 at 05:47 PM

Hey Kaluzynski, please contact Support so they can gather logs, etc. and troubleshoot live with you :)

0 ·

Answer 5 · 2019-07-10T13:07:54Z

missy-oclon7409 answered Jul 10, '19 saadetswift16514 commented Nov 18, '19

I currently have this issue with 2 of my users. I am on the latest version 6.3.0. The users are trying to login the dialer in SF and it is just spinning, there is no error message.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Jul 10, 2019 at 01:44 PM

Hey Missy, looks like our Engineering team is investigating this issue. Please contact our Technical Support Team and include Parent Case 09033585 in your notes.

0 ·

question