SalesForce Task/Subject Picklist does not appear in the RingCentral dialpad.
I can't seem to get the SalesForce Task/Subject Picklist to appear in the RingCentral dialpad. I have added the values I want to the picklist, but what appears in the dial pad is simply "Outbound to......: followed by the phone number. See screenshot below. Please advise. Thanks Jim
Is there any special character in the values you entered in Subject field of Task ? What is version of App you installed ? Lastly(Please get in touch with our support if you find it too hard to do) we need to check if there is an error in browser when you click on checkbox
Hi Jitender........Thanks for your reply. The subject field of the Task is simply "Call" The Subject field in the "Log Call" section of RingCentral always defaults to "Outbound to +19144970438".....based on the outbound phone number being 9144970438. When I click the checkbox in RingCentral, there are no browser errors. Nothing happends
I clicked on the gear and I don't see any version number anywhere. I am wasting untold hours on this and now my sales AND support teams are complaining about call quality, dropped calls, etc.....If this can't be resolved I will be canceling my subscription on Monday morning.
email@example.com to schedule a call today to fix this.
Sorry for inconvenience. The best way to escalate a problem is to contact our support and they route the case to the right people. I have sent you a meeting request to help resolve the issue.