Any Mobile User without a digital line that makes or receives any combination of 10 or more external calls in a billing cycle will be charged for that month. Any making 9 calls or less will not be billed.
System administrators can receive more detailed mobile user information by logging in to their RingCentral account and clicking on the mobile user history section. This will show all of the mobile users without digital lines on their account, and how many calls they are making on their current billing statement as well as previous statements.
All customers receive an email notification that tells them the billing date they will first see mobile user charges on their bill. The email is sent roughly 60 days (2 billing statements) before the first charges appear on the bill, or roughly 30 days (1 billing statement) before the billing is actually enabled for the account to begin tracking their mobile user activity. The mobile user history section will not appear on any account before their billing is actually enabled. While the email each customer receives specifies the most recent amount of mobile users each account has as well as their cost per mobile user, there is a 1 billing statement period between the time the customer receives the communication and the mobile user history section with more detailed information actually appears on the account, because there is a 30 day notice period before the billing is actually enabled. For customers that would like more specific information on each mobile user and their call history in the 1 month period before their account has the billing enabled, they should call their account rep who should be able to provide these details.
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