question

nick-scarpinato avatar image
nick-scarpinato asked ·

RingCentral Desktop app crashes on launch (mutliple versions)

Hello, I am having an issue with my RingCentral app on my PC. For some reason I am getting a crash on launch. I've tried rolling back to previous versions, but I still get the same crash. This is the log from the error:

Problem: Halt on unexpected exception at location WinHook

Windows Exception 0xc06d007e at 0x760A08B2;

* stack trace *

RaiseException

DumpRegistryKeyDefinitions

DumpRegistryKeyDefinitions

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

<undef>

DrvCreateLayerContext

wglSwapMultipleBuffers

wglCreateLayerContext

wglCreateContext

<undef>

<undef>

<undef>

<undef>

std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++

__scrt_stub_for_is_c_termination_complete

boost::function0<void>::operator()

__scrt_stub_for_is_c_termination_complete

RtlAllocateHeap

std::_Deallocate

std::basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >::~basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >

<undef>

ModanoUtils::ModanoCmdSwitches::CrSwitch

__scrt_stub_for_is_c_termination_complete

Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute

Utils::ExceptionInfo::operator=

__scrt_uninitialize_type_info

Platform::OsTryCatch

__scrt_stub_for_is_c_termination_complete

Utils::AppEntryRun

AppStart

__scrt_stub_for_is_c_termination_complete

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlCaptureContext


Details: Exception

>>>

Halt on unexpected exception at location WinHook

Windows Exception 0xc06d007e at 0x760A08B2;

* stack trace *

RaiseException

DumpRegistryKeyDefinitions

DumpRegistryKeyDefinitions

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

RegisterProcTableCallback

<undef>

DrvCreateLayerContext

wglSwapMultipleBuffers

wglCreateLayerContext

wglCreateContext

<undef>

<undef>

<undef>

<undef>

std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++

__scrt_stub_for_is_c_termination_complete

boost::function0<void>::operator()

__scrt_stub_for_is_c_termination_complete

RtlAllocateHeap

std::_Deallocate

std::basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >::~basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >

<undef>

ModanoUtils::ModanoCmdSwitches::CrSwitch

__scrt_stub_for_is_c_termination_complete

Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute

Utils::ExceptionInfo::operator=

__scrt_uninitialize_type_info

Platform::OsTryCatch

__scrt_stub_for_is_c_termination_complete

Utils::AppEntryRun

AppStart

__scrt_stub_for_is_c_termination_complete

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlCaptureContext


<<<

ESS::Assertion in thread main (10676) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

CrashReporter::SendCrashReport

UnhandledExceptionFilter

RtlCaptureStackContext

RtlGetAppContainerNamedObjectPath



This occurred on the latest version (9.3.somethingsomething) and on 9.1.6 which I rolled back to after seeing a few posts about similar issues. I am running Windows 10 Pro updated to the latest updates as of 1/26/2018.

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saadet.swift answered ·
Hey Nick,

Please open a case and include this information so we can troubleshoot.
  


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