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Mindy Nevarez avatar image
Mindy Nevarez asked ·

Callers can't hear ringing while it is connecting to me. They just hear dead air so don't know if they are being connected or not.

Help! Callers are hearing dead air when they call before I pick up, no ringing sound at all!
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danno147 avatar image
danno147 answered ·
Check your settings under Screening, Greeting & Hold Music


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and remember to use the drop down to change to ring tone, if you want the phone to sound like a phone, not music
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ejpevents7006 avatar image
ejpevents7006 answered ·
Wow, I don't know why RingCentral wouldn't just have Ring Tones as the default to begin with. God knows how many lost phone calls I have had because of this.
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teresa-fontanilla11990 avatar image
teresa-fontanilla11990 answered ·
Yes, you would think the default would be set to ring tone.     
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