RC Desktop App: Scaling Issues

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nate-desautels8780 asked Feb 6, '18 jessica-community-moderator commented Apr 22, '19

RC Desktop App: Scaling Issues

1. Account type: US

2. Please see the case for screenshots - The case number is: 06753416

3. The Desktop application for RingCentral has issues with Windows 10 scaling.

For some reason, the title bar cuts off the top row and forces me to click lower than the buttons are. It's incredibly difficult to open up my user settings because it's not even displayed.

The laptops we use have high density monitors on them, so we have to scale from native 3200x1800 down to 1920x1080. Once that's done, Win10 turns on some funky scaling percentage setting that impacts application and font size. (This is most likely impacting the app - it messes with the title bars)

4. A solution to Windows 10 scaling setting impacting the UI

5. I have reinstalled the application several times to no result. When I reimaged my laptop, it was fixed for a day, then went back to having the issue.

6. I'm currently on 9.3.4, but this happened with the previous versions as well

7. N/A

8. This is impacting any users on Windows 10 in our company - roughly 50% of those users have this issue. Since we're moving to USB headsets soon, this is going to be fairly urgent.

ringcentral app

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Answer 1 · 2018-02-06T15:12:07Z

jared-saeger8485 answered Feb 6, '18 jessica-community-moderator commented Nov 18, '19

I had scaling issues that caused the notification pop up to disappear off the monitors. Try creating a text file, rename it config.ini -- and type one of the three lines in it (try one at a time): QtRenderMode=Angle, QtRenderMode=OpenGL, QtRenderMode=Software. Put this file in the install folder C:\Users\<username>\AppData\Local\RingCentral\SoftPhoneApp. The QtRenderMode=OpenGL is the one that worked for me.

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nate-desautels8780 commented · Feb 06, 2018 at 03:15 PM

If the app breaks after a while, I'll keep this in my back pocket. Last week when I updated, it took ~2 days to break.

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le-anne-lindsay13150 commented · Dec 14, 2018 at 05:47 PM

I don't understand these instructions. Please help my app is too small. Having trouble dialing.

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saadetswift16514 commented · Dec 18, 2018 at 06:13 PM

Hey Le Anne, did you still need help? Have you contacted our Support Team?

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tyson-franco15645 commented · Apr 17, 2019 at 05:12 PM

I am running the latest version, just downloaded it two days ago. On my dual monitors the application is normal. When I move the application to my Dell (Win 10) 13 inch it shrinks to an incredible small font.. see attached.

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jessica-community-moderator ♦♦ commented · Apr 22, 2019 at 03:36 PM

Hi Tyson,

Can you confirm if the resolution for the 13" window is the same or different than the other monitors?

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Answer 2 · 2018-02-06T15:12:49Z

nate-desautels8780 answered Feb 6, '18 saadetswift16514 commented Nov 18, '19

The update fixed the issue! - I'll get this sent out to everyone. Thanks for the help.

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saadetswift16514 commented · Feb 06, 2018 at 03:14 PM

Hooray! You're very welcome :)

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Answer 3 · 2020-07-30T03:28:54Z

saadetswift16514 answered Jul 30, '20

Hey Nate, can you upgrade to the 9.4 version and let me know if you still have issues?
https://www.ringcentral.com/office/features/desktop-apps/overview.html

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