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connor-hennessey asked ·

GLIP Connectivity Issues - Windows App

Our company currently uses GLIP and RingCentral for our phone/internal communciation. We just switched from Apple to Windows Computers and are starting to have connectivity issues whenever the computer goes into sleep mode or goes from ethnet to wi-fi. Is there a way for the application to stay on-line or reconnect automatically?
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matt-cianfarani answered ·
Also having this issue. CMD + R to refresh seems to work, but the app should handle this more gracefully
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saadet.swift answered ·
Hey Connor and Matt,

Please contact  support@glip.com so we can gather more information!
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saadet.swift answered ·
Hello Everyone,

We will be rolling out a fix for this issue by the end of the week :) If you're still having issues after Monday of next week, please contact support@glip.com 
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Thank you, can we please be contacted when the deployment happens?
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Hello Connor,

As I mentioned, it should be finished by the end of this week. There's no solid ETA just in case we run into a snag. But you should notice a difference after Monday (since some people have President's Day off - if you don't then you should see the difference on Monday).
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Ok I will make sure to check on Monday as I will be in the office and let you know if the deployment worked. Thank you and appreciate you taking our feedback


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Sure thing! Keep me posted :)
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matt-cianfarani answered ·
Will this also be pushed to the Mac app? Same issue there. Especially as we wake the laptop from sleep
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Hey Matt, 

Yes, this will also be fixed for the Mac app :)
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