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amanda-carter9043 avatar image
amanda-carter9043 asked ·

Does Ringcentral have any call recordings saved on their server separate from what we as admin users can see?

I know Ringcentral keeps call recordings for up to 90 days or 100,000 recordings per account.  I am trying to retrieve call recordings from the call log from just under 90 days ago however they are not available so I am assuming our account exceeded the 100,000 call recording maximum limiting the timeframe recordings are available.  My question is does Ringcentral have access to recordings we as end users may not see?  Are these recordings recoverable? Thanks so much.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Amanda,

I made this thread private so that we can share account specific information.

When I log into your account, as a Super Admin, I'm seeing call recordings that are under 90 days and if I click on them, they will play.


Could you take a screen shot of what you're seeing?
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amanda-carter9043 avatar image
amanda-carter9043 answered ·
It looks like upon counting I'm looking for recordings that are 99 days old :( 
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saadetswift16514 avatar image
saadetswift16514 answered ·
Oh no! :( Sorry, Amanda. We don't have access to those once it's past the 90 days. Have you looked at setting up RingCentral Archiver?
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