question

eric-kerker avatar image
eric-kerker asked ·

Bad Recieption and sound quality is extremely poor.

We have ad a professional IVR voice paid, good high quality hold music and we consistently call and hear an extremely poor quality and broken IVR instructions and hold music. If we hear this how many of our customers have disconnected calls because they have not been able to make out what is being said. At first, we thought it was us because we were calling in from another country, or maybe our connection. But we have heard it locally in the US and our local wifi is always over 180-200mbps. We have received calls directly to our cells form customers that have had an impossible time trying to understand the IVR and I cannot see continuing to use this is this as the level of service for we get for what we pay. We need our account looked at and this needs to be fixed or we need to be refunded for the lost business this has caused our company. 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

oncallanswer avatar image
oncallanswer answered ·
Good luck, they will always blame it on your connection.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadet.swift avatar image
saadet.swift answered ·
Hey Eric,

That's really odd...I called your main number with a RingCentral Phone as well as a cell phone (on a Verizon network). I listened to all of your IVR prompts and they sounded perfect. 

At this point you will need to open a case with us so we can investigate what's going on and troubleshoot live. We'll need to get Call Samples and probably have you call and listen to the IVR prompts on speakerphone so we can hear it.
  

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces