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linas avatar image
linas asked ·

Fax Issues

I get calls for this all the time

people are calling me all the time asking about the fax I have no idea what the users are sending I don't know who sent the fax and have no way of telling from what location sorry we sent you a fax it seems I need to find a different fax provider  Note: This conversation was created from a reply on: Billing: send billing statements to someone other than Super Admin.
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saadet.swift answered ·
Hi Linas, could you provide more information?
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linas answered ·

Ok

We have 25 accounts for all our locations

I manage them

My phone number and our HR person that pay your bill is listed under payment Method

This information is then copied by your system and is listed as the contact for the fax number

So, when our users send a fax the recipient has a question about the fax and calls me or emails our HR Pearson and unfortunately, we have no idea who sent the fax so cannot help the recipient resolve the fax issue

Unless I ask all 250 of my users that send faxes who sent this fax I have no way to know who sent the fax

Also, very uncomfortable having my number and our HR person listed on all those faxes

We want the fax manager for each department listed on the faxes the manager works with the users and is able to resolve fax issues not me in IT and not our HR person in a different location and different department

 The fax managers do not do anything with billing and ignore bills we have had a few occasions where the accounts went delinquent and only found the problem when users could not fax any more

Please make it so we can have different info listed for payment option and Account info


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linas answered ·

That is correct my phone number and out HR persons email address is on the faxes my users are sending out

Its a night mare

People keep calling me asking about orders service I have no idea what to tell them

These are our accounts

 

8476789577

8476783587

8476787570

8472337417

7084962399

7083250675

7084962393

7084962391

8476789557

8476714942

8476788750

8476783484

8154648360

8154645896

8475264322

6302935788

6302937224

8476781750

6302085660

8472337219

8472337504

6305537662

2192022097

7075575333

7085630642


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linas answered ·

Not sure what you mean by Replies?

How to reply to a FAX?

People are calling the number on the coversheet

People get a fax from one of our users and have a question about the fax and the look at the cover sheet and call my number

Because my number is on the cover sheet


My info is in the billing area


So its on the cover sheet


Account info has my info on it because I am in the billing area


It need to be the department sending the faxes


If I change Account info then Billing info changes and I am no longer in the loop for billing problems

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saadet.swift answered ·
Thanks, Lina. 

I want to see if we can help you with this stuff. So what number are people dialing to get to you and the HR department? Is it always the same number or does it differ? It looks like there are different numbers listed for each account so I'm confused how you're getting so many...if you could give me a few examples that would help :)
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saadet.swift answered ·
Hi Linas,

I made this conversation private so I can gather account specific details. Your email is associated with multiple accounts so which account(s) are you having this happen with?

Also I want to make sure I understand the problem fully: right now, people are replying to faxes that individuals in your company are sending. And instead of their replies going to the individual who sent the fax, you and your HR department are receiving them? 
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