Need solution to stop showing missed calls on simultaneous group ring if call is picked up.
We have a group specifically for support that has 6 agents. We have set to get calls in simultaneous ring, which means that if 3 of the 6 agents are off the phone, those 3 phones will ring. The problem we are having is that if 1 of the 3 agents answers that phone then on their app, hard phone or desktop app it will show as missed call for the other two agents. This causes for the other 2 agents to call the customer back and that customer has been helped. So our customers 5k+ are getting duplicate call and some of them are blocking our numbers. We need a solution to show the call as picked up if another agent got it so my agents do not call the same customer.