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rau avatar image
rau asked ·

New RC Widget and Google Chrome integration

Ever since we switched to the new RingCentral for Salesforce App, we have been having issues with the widget functioning.  Most of my agents have blue screens and some have limited functionality with call logs and caller id.  I have had my SF Admin on a conference call with Level 2 Tech Support and it was determined that it had nothing to do with SF or Admin settings. It has now been escalated to level 3 Tech Support while they try to figure out why.  They think that it has to do with its integration with Chrome.  This has been going on now for 3 weeks.  Has anyone else experienced this issue.  I'm getting very frustrated and am looking for a back-up provider if this does not get resolved ASAP.
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bjsvec answered ·
I have not used the SF app myself, but you mentioned Chrome and there is a brand new preview for a rebuilt Chrome app you might be interested to check into if you were not already aware:  https://chrome.google.com/webstore/detail/ringcentral-for-google-pr/ogajfdkabekkakncbfjlppecgjfajnfn


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saadetswift16514 answered ·
Sorry for the frustration, RAU. I see that you have a case open with us and it has been escalated to our Integrations team. Once they review the case information they should be contacting you
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rau answered ·
Yeah.... I just got an email that said that it was a configuration issue in SF and that they wanted a meeting with my SF Admin.  We had a video conference call last Thursday with my SF admin that erased all doubt that it had anything to do with SF.  Please look deeper.
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I would suggest you follow up with our Integration team on that so that they can continue to investigate
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jeremy-thompson10423 answered ·
It's really stable for us, but we primarily use our wired desk phones to talk. We don't talk through our computers (which are on our wireless network). I found when you do that, it's just asking for trouble. I also found that when we use the chrome app to talk through our computers, calls get dropped. I have a hunch that VOIP isn't meant for wireless networks.
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