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Matthew Courtney avatar image
Matthew Courtney asked ·

Android - Outlook RingCentral Meeting Link Broken

US integration, using Outlook and Ring Central Meetings on Android.  

Desktop Outlook use with RingCentral Meetings plug-in.

Currently unable to open RCM from the Outlook app on Android.  The app appears to see the link only as a web address.  When you click the link, you have to choose what app to handle the link with - the only options are browsers.

If you go back to the original email and click the Join Ring Central Meetings, its works.

To join a meeting on mobile, I have to manually type the meeting ID in - I can't cut and paste it from the Outlook meeting.  

Also, scheduled meetings do not show up in the Upcoming tab of RCM. 
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Matthew Courtney avatar image
Matthew Courtney answered ·
I'm not sure how to contact them? I called before I posted here, but couldn't get logged into the support system?
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saadet.swift answered ·
Hey Matthew,

I would suggest contacting our Support Team so we can troubleshoot live with you
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saadet.swift answered ·
Hey Matthew,

Sorry about not being able to sign in! We are currently working on that issue for some customers, you can learn more on this thread.

Now, you can always call and we can verify you or you can contact our Live Chat Team as well. 

Contact Support
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