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saadet.swift avatar image
saadet.swift asked ·

3/15/18 Garbled Audio/Dropped Calls (Resolved)

We are investigating reports of customers experiencing dropped calls or garbled audio.

Please provide the following information in your case notes:
  1. Parent Case 06920320 & CT-20505
  2. Traceroute
  3. Your ISP (internet service provider)

If you are experiencing audio quality issues and you have a Yealink T4x series please include the following in your case:

Parent 06919860 & CT-20504
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epalombizio avatar image
epalombizio answered ·
We've been experiencing packet loss/garbled audio on the majority of calls in multiple locations this morning. I'm using Polycom VVX601 sets... Should we still attach the parent case?
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Yes, please! There is a separate Parent Case for the Yealink issue so please use the first Parent Case referenced.
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epalombizio answered ·
Any details available as to the root cause?
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We are still investigating this occurrence (these things often take a few days) but what we do know is that there was an issue with an underlying carrier.
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saadet.swift answered ·
Update - 7:17 am MST

The issue has been resolved!
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