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ellis9315 avatar image
ellis9315 asked ·

How do I "Select Existing Phone" from "Add Shared Line"

I have a RingCentral Office Premium account and 6 Polycom VVX601 phones. 3 of the phones are registered to users and 3 that haven't been provisioned yet. I want to use 3 of these phones, doesn't matter which ones, to create "Shared Lines" under the "Groups/Other" category.

I have 2 of the provisioned phones assigned to users and 1 of the provisioned phones as "Unassigned".

When I go to the "Groups/Other" -> "Shared Lines" section and get to Step 3 of "Add Shared Line", it presents me with 3 options, "Recently Bought", "Buy New Phones" and "Select Existing Phone". The "Select Existing Phone" section says, "No existing devices left".

What is the process to get it to show devices under the "No existing devices left" section?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi ELLIS,

That's odd...I would suggest contacting our Support Team so we can take a closer look at your account and help you out!
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