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jessica-castillo asked ·

I have a Polycom 411. How do I add to the contact directory or favorites on the web or app and have it sync with my desktop phone?

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J.B. Ferguson answered ·
Short answer is you can't. The contacts in your RIngCentral portal will not sync with your desktop phone.
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rona-orenstein answered ·
Let's say I favorite an internal contact in the desktop app, will that show up as a favorite on the desktop phone?  
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Hey Rona,

I don't have a favorites section on my VVX 411. The desktop app favorites only correspond to it. What are you trying to accomplish with your desk phone?
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