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robins asked ·

RingCentral Mobile Inbound Integration with Salesforce1

Just like an inbound RingCentral call can cause a screen pop on a PC with RingCentral for Salesforce, we would like the same functionality when using a mobile device.  I.e., call comes in to RingCentral Mobile app, RC Mobile passes phone number to Salesforce1 app, which then looks up number and pops screen.  Does this exist?  Thanks
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jitender-kumar answered ·
Hello Robins, 
This is a fair requirement since we have this feature in Salesforce Sales and other cloud app then why not Salesforce1.  For Sales cloud and others Salesforce has a development framework called OpenCTI. Where developers like us can plug in Phone integration. Unfortunately for Salesforce1 there is no such thing offered.  
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robins answered ·
Thanks for the reply
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