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receiving-department9664 asked ·

Missed call badge not clearing on App

Everytime I open the RingCentral App on my Windows 10 computer, it shows the missed calls for the last few days. I cannot get them to clear no matter what I do. Does anyone have suggestions or have the same issue?? I used to just click the missed tab and then any other tab and the badge would disappear. Now it does not. Its very distracting because I keep having to check and see if they are really new missed calls or the same old ones.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Receiving Department,

That's odd. Please open a case so we can get the debug logs and investigate.
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Pam Soltow answered ·
I am having the same issue.  It was stuck about a month ago.  We received an update which fixed it.  Now having the same issue starting two days ago.
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georgia-stratton2197 answered ·
We are also having the same issue staring this week.
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jayme-terrigno11978 answered ·
I am having this issue as well and it is showing as a notification on my ring central glip (chat service) I never know when I have new messages or if it is an old missed call... 
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Hey Jayme, please follow this thread to receive updates about the missed call notification for the RingCentral (Glip) app
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