what i have found out so far:
- when you use the web link in the queries and connections; you get directed to the log in screen
- if you export/download the data; it only give you call logs that exist and will not update.
my intentions with call logs:
- export data on a weekly/monthly/yearly basis to predict hold times of contacts.
- use trends to know what times its most efficient to call contacts
is there a way to get through the login screen? what can i do to get automatically updating spread sheets? is this possible?