question

glenn-estrella avatar image
glenn-estrella asked ·

IVR Menu external transfer caller ID

Is there a way for the system to show dialed number instead of the originating number when a key press on the IVR is set to external transfer? I have a customer who's looking into showing their company number instead of the originating number when a call is transferred externally.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
saadet.swift avatar image
saadet.swift answered ·
Hey Glenn, 

How are you transferring the call externally? Are you doing unconditional forwarding? Or are you taking the call and then transferring it?
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces