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gabriel-gonzalez9854 avatar image
gabriel-gonzalez9854 asked ·

Fax Transmission Results Failed

Good Afternoon,
There are users that are sending faxes out meeting the document requirements but receiving a failed result. We've tried sending multiple faxes and even compressing the files but still came back with same result. Would you have an idea why this might be??

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lisa11221 avatar image
lisa11221 answered ·
Good afternoon!! I have found that when we have faxes that fail to send, it is because of our internet connection. There have been a few times where I have had to send a fax three times before it succeeds. 
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Gabriel,

What's the size of the file? Does the recipient have an analog fax machine or VoIP?
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gabriel-gonzalez9854 avatar image
gabriel-gonzalez9854 answered ·
Our internet connectivity runs well. That could be an option.
Thanks for your feedback Lisa.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Gabriel,

Do you know if the recipient has an analog fax machine? It could be due to that fax machine not being able to receive a fax coming from a VoIP provider. Or their fax machine is down...
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jared16517 avatar image
jared16517 answered ·
Hi Gabriel Gonzalez, 

I wanted to follow up with you about the fax issue you were experiencing. Are you still having difficulties when sending a faxes?
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gabriel-gonzalez9854 answered ·
we kept it under 20mb
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