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mony-usa10087 avatar image
mony-usa10087 asked ·

receive a fax

How to receive a fax?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Can you be more specific? Since we are not there with you to what is happening, the following information would greatly assist us to answer your question:

Which RingCentral plan and edition do you have?
What is happening when you are supposed to be receiving a fax and it is not occurring?
Is this a new issue? Have you been receiving faxes in the past and now you are not?
IS your digital line set for Voice/Fax. Fax or Voice Only?

Generally, if someone sends a fax to your number and your line is a fax line, you will simply get the fax. If it is a Voice/Fax line, it will recognize the fax tones and the fax will come through instead of ringing a device for you to answer a voice call.

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mony-usa10087 answered ·
I am ok now, thanks.
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