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jason-cooper1486 avatar image
jason-cooper1486 asked ·

Problems with Plantronics Voyager headset the next day when putting the computer to sleep.

If I dont shut down my computer, but rather put it to sleep, when I turn it on the next day, the softphone app has a message that states it lost connection to Plantronics Hub. I cannot use my Plantronics Voyager headset until I reboot my machine. If I try to answer a call, it picks up but I cannot hear them and they cannot hear me. Plantronics Hub is installed and up-to-date as well as the RingCentral Phone application. I am on Windows 10.

This is a productivity issue as it requires me to close everything I am working on each and every day. 
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saadetswift16514 answered ·
Hey Jason,

I would suggest contacting our Support Team so we can gather the debug logs from your desktop app.
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