question

deborah-howser10245 asked · May 17, 2018 at 08:29 PM

Size of fax sent is small

I sent a test fax to myself when I started this fax service and the size of the fax on the page is way smaller than my original which had 1" margins. It put a 2-1/2 inch margin on the right and 1-1/2 inch margin on the botton. I was told by tech support that it was the default size and cannot be adjusted. It is very hard to read the text on my page with this size so can something be done about this?

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deborah-howser10245 answered · May 18, 2018 at 08:56 PM

Uploaded to the site and also another by fax

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deborah-howser10245 answered · May 22, 2018 at 08:36 PM

I received the fax through our analog fax that goes to a fax server so I get it via e-mail. I do have a sample.

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saadetswift16514 answered · Jul 30, 2020 at 03:40 AM

Hey Deborah, how did you send the fax?

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saadetswift16514 answered · Jul 30, 2020 at 03:40 AM

Hey Deborah,

So you sent the fax via your online account here:

And then how did you receive the fax? Via email or a fax machine?

Do you have an example of this size discrepancy? This is the first time I've heard this complaint before so the more information you can provide, the better. I can make this post private, if need be, to protect your account/personal/fax information.

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saadetswift16514 answered · Jul 30, 2020 at 03:40 AM

Hey Deborah,

That could be what's causing the issue, in all honesty. To put it simply, you're taking a digital file, sending it to an analog machine (where it becomes an analog file now), which then converts it back to a digital file. Unfortunately, there's really not anything that we can do once the fax leaves our servers and goes through a transformation like that :(

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