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washington asked ·

Sent messages

I use to be able to click on sent messages and see a history of sent faxes but now it has disappeared.  Is there a way to recover my sent faxes?   Is there a policy stating how long ring central will hold on to sent faxes?
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taylor9773 answered ·
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/Checking-incoming-messages-in-my...

You will see your sent faxes in the Sent Items folder. Sent messages are stored in the Sent items folder up to 30 days.
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Is there a policy stating how long ring central will hold on to sent faxes?

https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/2178






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washington answered ·
Thanks.  It feels like this policy was recently enforced because for as long as I have been a customer, I have never had a problem accessing really old faxes.   This is the first time all of my messages in the sent folder have been deleted.  Thanks for the quick response.
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