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ryan-greene10414 asked ·

What phone fields does RingCentral look at in Salesforce?

Hello,
I am currently using RingCentral for Salesforce Lightning in the US. 
I am wondering what phone fields RingCentral looks up when searching for a record? So for our Contacts there are Business Phones and Mobile Phones we use and RingCentral does a good job at finding these when there is an inbound call. My goal is to set up a few custom phone fields in Salesforce as some of our partners have many different phone numbers; ie. office, mobile, personal mobile, office assistant, etc. So if I created these extra custom phone fields will RingCentral find them? Or does RingCentral only lookup by the standard phone fields?
Thanks!
Ryan
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Ryan,

I will do some research on this and get back to you :)
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jitender-kumar answered ·
Hello Ryan, 
The custom phone field would work the same way as standard phone field as far as searching via RingCentral app goes 
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