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jeremy-thompson10423 avatar image
jeremy-thompson10423 asked ·

Is there a way to automatically generate a Salesforce case when someone calls or texts my ring central number?

I know a Salesforce activity is generated when someone calls my number, which works great. Can I also automatically generate a  Salesforce case when someone calls or texts my Ring Central number?
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saadetswift16514 answered ·
Hey Jeremy,

I don't believe we have the capability for creating a new case for text messages. However, check out this document our Integrations Team has regarding case creation for new calls/emails. 
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