question

Earl Foggs avatar image
Earl Foggs asked ·

RC Application Won't Update Within Application

Cannot download the update, RingCentral Update Server is not available
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Earl, could you provide more information? What application are you trying to download? What version are you trying to download? Do you have a screen shot of this error message?
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ericnixmd10364 avatar image
ericnixmd10364 answered ·
See attached photo.
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Hmmm...that's odd. There may be some firewall settings that are blocking the download. Does this happen on more than one machine? Have you tried updating on a different network?
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It worked at one time. Nothing on are Firewall changed. It give that error on all computers attempting to update via the application 
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Hey Earl, please open a case so we can collect debug logs and investigate what's going on.
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I just confirmed that the same issue is present with macOS on my iMac and MacBook Pro.  Seems like a server issue than an app issue or a bug with someone's installation.  For the record, I downloaded the latest copy for Windows 10 and reinstalled the app.  Same error.  I'm using 8.8.8.8 and 1.1.1.1 as my DNS servers.
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Please open a case so we can investigate


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