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ben-francis5625 avatar image
ben-francis5625 asked ·

Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days.

Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days and now I urgently need some of the older ones.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
The only possible way is to contact RingCentral Support / Create a support ticket to assist you. I don't know if they will retrieve all of them for you but if you can tell them the date/time of the calls or possibly the phones numbers involved, they might be able to assist you with that.

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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Ben, for future reference, here is our Message and Account Data Retention Policy

Please know that we will most likely not be able to retrieve any recordings that are over 90 days. 

I would suggest using something like RingCentral Archiver if you have a Premium or Ultimate Plan
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