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heather-adams10522 asked ·

Can presence be used on desktop app/softphones to answer calls from another extension?

We are setting up new phones and have a group that round robins.  All users are using the desktop app.  If no one in the group answers the call it then rings another extension which has an actual desk phone and everyone can hear it.  We would like anyone in the company to be able to answer that call from their desktop app.  Is that possible?
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danno147 answered ·
Yes, VIA HUD in the desktop app.
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How do I answer a call in HUD?  I tested it by monitoring another phone and I can see the phone ring but I couldn't pick up the call. (And it was set up in settings to allow me to answer.)
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"Pickup" does not come up as an option.  Just Call and Text.
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I did that already.  I even marked "ring my phone when a monitored extension rings".  My softphone doesn't ring and I don't get the "pickup" option in HUD.
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Yes, it is.  But why would that make a difference?
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Well, as I showed you in the screen prints, it does work.  It's kind of tough to provide assistance via this page.  Your best bet is to reach out the tech support since they have access to your account and they can also answer your other questions. 
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