question

shawn-kahlon avatar image
shawn-kahlon asked ·

Feature Request- Seems like a basic one to me..Can we get ability to delete custom statuses?

We are a US Glip customer with 350 accounts. About to go live.... Just notice there is no way to delete custom statuses once created on the Glip Desktop app. This is a BIG miss. Imagine we have a user who wants to set a new status everday? will that list just keep growing? Why can't we clear/reset to defaults?
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ted-jaffe192 avatar image
ted-jaffe192 answered ·
Hi Shawn!

The current custom status design that Glip has had for a long time is not ideal (we're redesigning it completely in Q3 this year) however to help you with it today -- when you reset set yourself back to active on desktop this should automatically clear the custom status you set before. 

Today there isn't a way to have a custom status without being Away - this is part of what we need to redesign.  We noticed many users don't use the custom status feature and just change their last names in their profiles to reflect their custom status.  

Please email me directly if you'd like a first look at what we're planning redesign in Q3. More than happy to walk you through!

Sorry for the inconvenience, but rest assured, custom status will be improved in a big way soon.  Looking forward to hearing from you!

Ted


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As of today you can set custom statuses via mobile or desktop, but you can only clear custom statuses via mobile.  Any idea when this might be fixed?  I'm sure I'm preaching to the choir here... but not having feature parity between platforms is extremely annoying.
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shawn-kahlon avatar image
shawn-kahlon answered ·
Hey Ted,
I would love to get a look at what is in the plans for q3 as well as maybe sync up to understand the workaround you mentioned. I guess I didn't convey my issue that well either. I understand that custom status causes user to be in away status which is .. ok for now.. but how do we clear the historical list of custom statuses for a given user? The list just keeps growing with each custom status a user types in.
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timm1 avatar image
timm1 answered ·
Shawn, I totally hear what you're saying. I wish I could delete (or overwrite) some of my custom statuses too!

Ted, I would also love to learn what you guys have planned for Glip in the near future - if that's at all possible??
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