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arron-voce10431 avatar image
arron-voce10431 asked ·

Warm transfer

Hi,

When users are performing a warm transfer via ## *1 upon entering the quick dial number the call starts to ring then says they are unavailable and forwards it to voicemail. The user is available and when doing a direct transfer this doesn't happen any ideas?


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saadetswift16514 answered ·
Hey Arron,

I would suggest opening a case so we can troubleshoot live with you.


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