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denise-crites10761 avatar image
denise-crites10761 asked ·

We are changing office location

We are changing offices, once we transfer our phones to the new office, is there anything else we need to do to keep RC working great?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Denise,

Most of the time our phones are plug and play (if they have been properly provisioned). However, it's always best to have your IT department verify that your Network is set up properly :)
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So, I can just plug the phones into any main number and Ringcentral will work as long as our network is good? Does the network have to be set a specifically with Ringcentral?
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Hi Denise,

I'd like to get some clarification from you. When you say you're changing office locations, you're referring to literally moving to a new building, correct? So your phones are already provisioned and working at your current location, and you're wondering if when you move, the phones will still work, right?

What are you referring to when you say, "So, I can just plug the phones into any main number"? That sentence is causing some confusion for me.
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Yes, moving to a new building, yes to confirm will work properly at the new location.

"Plug in" is meaning using an existing phone line at the new office.
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Thanks, Denise!

So when you move to a new office location, it's important to make sure that the Network the phones are on is set up according to the document I shared earlier. If the network is set up properly, your phones should work without any hiccups after moving to a new location :) So for instance, we've had employees that have moved from one office location to another. All they had to do was bring their deskphone with them, plug it it, and they continued to receive calls as normal. The phone number and extension information follows the phone and then phone will work as long as the network it is connected to is set up correctly :)
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Perfect, thank you
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John Boskill avatar image
John Boskill answered ·
We are changing our internet provider but same internal infrastructure.  Is there anything we should be aware of?  Will there be anything we have to set on our phones?

John
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Hey John! You won't need to do anything on the phones themselves :) The only thing to verify is that your network is set up properly. Sounds like you're simply changing providers but not changing your network equipment, is that right?
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John Boskill answered ·
that is correct.  No changes within the building itself, only up to our network.
So it seems good to go then.
John
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John Boskill answered ·
Thank you.
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