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gus-badra10798 avatar image
gus-badra10798 asked ·

Call log not present anymore

I am researching call log after 11/2016 for two specific numbers. We have records indicating we called these numbers but are unable to pull them up on call log search from our ring central admin account. We need to prove that we have contacted this party and we are unable to do so.  Can your legal department assist ? tech support suggested we go about it this way! not sure how a community blog can help?!
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saadetswift16514 answered ·
Hi Gus,

Please see our Message Storage & Account Data Retention Policy. Unfortunately, we cannot pull information that has past the expiration discussed
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