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jeff-brent10918 avatar image
jeff-brent10918 asked ·

Any way to manually switch "open" vs "away" phone settings, overriding rules?

Our hours vary.  I know you can manually program holidays and exceptions.
But seeing how many things are integrated with the platform.... is there any hardware integrated that can help override rules to say we're away?
like a button to push on the way out the door...   
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jae-wook-kim5823 avatar image
jae-wook-kim5823 answered ·
On the hardware phone, I think you can use DND button to set yourself 'away' 
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The DND button will not change a persons presence and change their status to away. It will simply stop the phone from ringing.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Jeff, There is no current functionality within either the system or the phones that RingCentral supports that will allow that to occur with a one button push. You still have to log into your account on the web portal or Windows or mobile app to change your status.
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chris-duquette4018 avatar image
chris-duquette4018 answered ·
it seems like instead of it being "a button push going out the door" its more of a "log in and have a out of office made that you can turn on and off quick" thing. 
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mona-graoui7095 answered ·
Hello Jeff, 

At this time we currently do not have any settings or functions that would allow a phone to be set to an away status that would play a specific away message.The closest feature would be "Do not disturb" (DND),  which would allow you to send calls automatically to voicemail. This will also allow your status for other users that are monitoring you using presence to see that you have placed yourself in DND.

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