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Larry Olson avatar image
Larry Olson asked asya-yakobson commented

How to turn off Ring Out and Turn on Direct

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

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Larry Olson avatar image
Larry Olson answered
I am on 10.1.2  I log in using my email which is linked to my direct number.
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saadetswift16514 avatar image
saadetswift16514 answered
Hmm....what happens when you log in with your direct number?
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Larry Olson avatar image
Larry Olson answered
From the admin screen I had to deactivate the account and reactivate the account. Now it works!
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saadetswift16514 answered
Weird! It must have gotten stuck on the back end or something. Glad it's working now!
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khakh5403 avatar image
khakh5403 answered Larry Olson commented
this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.
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Hey KHAKH, please open a support ticket so we can gather debug logs :)
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This happened to us and we had to reinstall RC on the computer that had the problem and the problem went away.
From the admin screen I had to deactivate the account and reactivate the account.
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asya-yakobson avatar image
asya-yakobson answered asya-yakobson commented
Any update on this? The same issue
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HI Asya,

Are you logging in to a new device?
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james-temple answered mary-community-moderator commented
Also having same issue, some devices using the same line can switch, others cannot
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Hi James,

Please make sure that on the web portal, there are no old devices authorized to login with the specific line. You need to deauthorize it first and logout/login on the app.
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saadetswift16514 avatar image
saadetswift16514 answered
Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?
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