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Rupesh Sukhadiya avatar image
Rupesh Sukhadiya asked ·

I am not able to call. It got disconnected

When I dial a number I get a window with 3 fields. Phone number I'm calling.  My location which says custom number as the only option and then Custom number where my number is placed.  Then I hit the call button and I get a status window with the following... 

Call Status : Success
Caller Status : Finished
Calle Status : In Progress

Then disconnected. Cant connect.
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saadetswift16514 answered ·
Hey Rupesh, are you still having issues? 

What version of the desktop app are you on? Does this happen on all calls or just some?
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Rupesh Sukhadiya answered ·
I am using 10.1.2 desktop app version.  It happens in all calls.
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saadetswift16514 answered ·
Hey Rupesh, is this while using the RingOut Option? What kind of customized number are you entering? US, CA, or International?
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I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call.
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Hmmm....have you tried using the Airpods on a different computer? It would help to narrow down if it's an issue with the RC app, computer, or headphones.
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I tried with my work computer, however, I am getting a different computer next week so I will try w/that one.  It is HP by the way.
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Keep me posted! 
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Today I tried again and they work with my desktop app!  I am very happy!  Thanks!
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saadetswift16514 answered ·
Hey Rupesh, did you still need help?
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