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kavanaugh12297 avatar image
kavanaugh12297 asked Apex Mobile commented

Airpods instead of headphones

I would like to find out how to use my Airpods instead of headphones when making calls. I am not able to hear anything.

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samrizzo6419 answered kavanaugh12297 commented
Hello,

When making a call using the mobile app, it should allow you to select your audio source while on your phone call. I use a bluetooth headset with my mobile app, and once I make the call if I don't already have it selected, I am able to change the audio source from there. 

Let me know if you have any questions finding this selection.

Thanks,
Sam
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Yes w/mobile app I can use them.  However, on my desktop I can't.
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kavanaugh12297 answered
I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call using the desktop.  I can't hear the call.   I like to use the desktop, because I also use ringcentral for google.  This is such a great add on and very convenient as I work on my computer.     
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chelsea14056 answered garyd-martin commented
Hi! I have a user in my company that wants to do the same thing (use his AirPods with the RC Phone app on his desktop.) He can use them ok with the mobile app, but does not get any audio when he tries to use them with the desktop client. Has anyone figured out a way to get this to work?
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Have you had any success finding a solution to this? We have had an issue with just about any bluetooth device we try. It works at times but often drops the audio at one end or the other.
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kavanaugh12297 answered cglassy3135 commented
I am wondering if the fake airpods that can be used with android phones would work.  I thought about that today.  I can find them on amazon and wondering if they would work.  Does anyone have experience with this?  I just don't want to wear a headset and the one I have has a wire.  I don't want to invest in a wireless headset if I don't have to.
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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones
2018-10-18   We have an order for one set of these (Android version) coming from Amazon, will test with RingCentral Mobile app and RingCentral Desktop App and report back. You can follow our RingCentral Headset Issue-Tracking here

http://ringcentraladminusersgroup.org/faq/headsets.html
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shaun-jeavons12649 avatar image
shaun-jeavons12649 answered
Hi I seem to be having the opposite problem.  I cannot get airpods to be the audio device when making or receiving a call from an Android when using ringcentral app (but the native calling app works fine).  Is a MotoG4 running Android 7.  No options to select audio device are present during call, only prior to calling a contact (for clarification - if I select Ring Central as app to use it does not come through the airpods.  If I select 'phone' native app it 'does' come through the airpods)
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cglassy3135 answered shaun-jeavons12649 commented
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 2018-11-12 Bluetooth headset connectivity is a long standing issue with the Desktop and Mobile apps. We are tracking it here and added the airpods recently to our list. http://ringcentraladminusersgroup.org/faq/headsets.html
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Thank you Cecile, will keep an eye on it. 
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kevin1234567891011 answered jeremie15924 commented
Any update on this issue? I am trying to use Airpods for calls on the desktop app, but even though they are recognized, and selected as the microphone and speaker, they do not work. When testing, the caller could hear me, but I received no sound on my end. This would be extremely helpful as I do not only want to use the mobile app, which works fine with the Airpods. Please let me know.
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I posted that they are now working on the desktop!  Yay!
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Kevin...I tried again today and they work!  Yay!
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Did you figure out what the difference was? My AirPods are connected to my Windows 10 laptop, and the mic is working, and the RIngCentral settings suggest that it is all connected, but I get no sound out of my AirPods.
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cglassy3135 answered kyle-mickelson14683 commented
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 

2019-01-14 Still not working with RingCentral Desktop.  You can try going to your Windows Sound Control Panel in Settings and see if you can force the Airpods to be the default output and input device. We were not able to get it to work with the Android version of airpods.

We are tracking the issue of RingCentral Windows Desktop and Mobile App bluetooth connectivity with other brands of earphones here. Stay tuned. RingCentral is working on it.  We would love an official update if possible. 

http://ringcentraladminusersgroup.org/faq/headsets.html 
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Anything new on this? I am still having issues on the RC Phone app with audio using airpods. They work just fine when testing music on my PC or microphone functions outside of the app.
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brad-chase8421 answered
Yet another odd RingCentral limitation equating to frustration here....Please keep us posted as you work to support AIrpod compatibility.. 
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kavanaugh12297 answered ben-kraft commented
I have SUPER news!  My airpods ARE working with RingCentral on my desktop!!! YAY!
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That is great but they are not on mine.  What did you do to fix the issue.  My mic works, but I get no sound.
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Actually since I wrote that comment, they actually didn't work and messed up the my internal speakers settings on my work laptop.  I had to have IT fix it. :( 
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That is exactly what happened to me.
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