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andrey avatar image
andrey asked ·

Salesforce integration with Glip problem

Hi, I have a problem when trying to integrate Glip with Salesforce. When I populating Consumer Key/Secret, I've got the error: "an unexpected server error occurred". Also, if I populate these fields quick enough, the integration are shown in the right column, but futher it hides in a couple of seconds. Could you assist me on this issue?

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mona-graoui7095 avatar image
mona-graoui7095 answered ·
Hello Andrey, 

There is a 5-10 minute delay after setting up the app in Salesforce to when you will actually be able to authenticate it. If you try to authenticate the application in the setup window you will get that same unexpected error notification. If you are still getting that error after the 10 minutes window of setting up the app on Salesforce then you will want to ensure that you added all of the correct "Selected OAuth Scopes" options after enabling the OAuth Settings. The 3 settings you will want to add are
-Access and manage your data (api)
-Full access (full)
-Perform requests on your behalf at any time (refresh_token, offline_access) 

If you are still having issues after confirming the settings then please take a screenshot of the error that you are still getting and make a case with support and our team can take troubleshoot the issue with you more. 
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andrey avatar image
andrey answered ·
Hi, Mona!

I've made all in accordance with this guide: https://help.glip.com/hc/en-us/articles/115012542027-Salesforce-Integration-Setup .But I still have an error. Let me describe my problem:1. I've select 'Integrations' point in menu.2. Clicked on 'Salesforce'.3. Then I'm populate my Consumer Key/Secret and click on Enable Salesforce:


4. Further the Integration with SF is shawn in the right column:

5. But next the error occured:

6. And Integration hides:


So that's my issue.
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andrey avatar image
andrey answered ·
As I can see, there is an error in browser console:

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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Andrey, since you have a Glip Only account I would suggest emailing our team at support@glip.com and include all of this information so that they can help you :)
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