question

alltech-services-inc11049 avatar image
alltech-services-inc11049 asked fred-shelton answered

users availability on the live reports (widget)

Hello We have a call center and we badly need to have a live report that shows the status of all the agents, not just the call queue groups realtime, currently your live reports dont show that as an option, only call queue groups, Please have this feature available on your next updates

analytics and reporting
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1 Answer

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fred-shelton answered

I noticed this as well. This would be a helpful function as well as being able to see date and times when calls were either refused or abandoned.

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