Glip helper tool prompt

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rob-larose9408 asked Jul 31, '18 David Green answered May 23, '22

Glip helper tool prompt

Many (not all) users were prompted again for admin credentials to install a helper tool today. This is a repeat of what happened the last time the desktop app version was updated.

Last time I spoke with a Glip product head but was essentially told "that shouldn't happen," with no explanation of what this is, how it's triggered, or why some users are prompted while others are silently updated.

Please explain?

ringcentral app

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Answer 1 · 2019-08-23T20:50:13Z

jim-wilhelmsen14176 answered Aug 23, '19

Today, I moved the RingCentral app out of /Applications and into user/username/Applications. The helper prompt does not come up. Not sure if there is something missing by doing this, but that app seems to be working and there is no prompt. We only really use the app for Glip, so I don't know if this would impact one of the other features or not.

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Answer 2 · 2020-04-01T19:20:10Z

michael-kay answered Apr 1, '20 michael-kay commented Apr 1, '20

We have done all of these suggestions (and more) and had multiple cases opened and it's made no difference so far. Pretty frustrating.

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jim-wilhelmsen14176 commented · Apr 01, 2020 at 07:23 PM

When you move the app to the Users application folder do you delete it from the main Applications folder and make sure you are launching from the User Applications folder?

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michael-kay commented · Apr 01, 2020 at 07:52 PM

Yeah, we've done that. Also all of the chown's and chmod's to verify the user has rwx to those directories listed aboev as well as the glip.app directory contents.

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Answer 3 · 2020-06-29T15:29:35Z

ross-matsuda answered Jun 29, '20 aaron-gardner commented Jun 30, '20

Poking this old thread with a new workaround:
Delete the following file post-installation - doing this removes the URL reference RC.app would use to check for software updates, halting auto-updates for the moment. Tested in 20.2.30

"/Applications/RingCentral.app/Contents/Resources/app-update.yml"

Inelegant and I can't vouch for how long it will work, but I've had success adding rm $thatFileName to my installer script. Please post results here, whether this worked for you or no so I can update this if needed.

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aaron-gardner commented · Jun 30, 2020 at 02:20 AM

I am going to attempt this. I have been having this issue for awhile know but just have been logging into the users computer to run the update. Unfortunately, that is a daily task sometimes.

I am losing my mind with it. I am only person who works with the Macs in my company. I deploy RC via JAMF. That works great but will start running a bash script to remove this update. I already have to do that with Microsoft Updates too.

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Answer 4 · 2022-05-23T12:52:09Z

David Green answered May 23, '22

I along with at least one other team member is having this issue with "trying to add a new helper tool" prompt but the prompt will not go away no matter what PW we use. Can anyone help me figure out what's to do. This is a big problem when giving a presentation or using other app. the only work around I found is to "quit" the RingCentral app. Thank you

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