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jeff-gullickson11109 avatar image
jeff-gullickson11109 asked ·

Previous User greeting still active

When clients call, they are getting the voicemail for the person previously using the extension. I have recorded custom voicemail under User Settings but still coming up with wrong greeting. Please help
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admin-portal1 answered ·
Double check the recordings found in the Screening, Greeting & Hold Music tab - or - double check the Record User Name under User Details tab - or - verify no advanced rule are not enacted - or - verify no separate greeting for after hours.
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saadetswift16514 answered ·
Hey Jeff! Did the above suggestions help you?
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