question

john1234567891011121314151617 avatar image
john1234567891011121314151617 asked ·

Compatibility issue installing the phone app 10.1.2 on Windows 10 1803

I'm trying to install the phone app on a Windows 10 desktop with the 1803 update in an office of approximately 6-10 computers. All the other computers were able to install the software without issue. This one computer throws a 2503 and 2502 error and fails the install.

Run as administrator is not an option as we have been using admin accounts to attempt the install.
The first thing I did was reboot the computer. 
I ran Windows update to make sure that wasn't the problem.
I tried using elevated privilages
RC support verified that there are no issues present in the registry
When I run the compatibility troubleshooter in windows, it says the program is incompatible
When trying to install other versions of the software, I get the same error. 
I was able to install RCMeetings without issue

Any thoughts?
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chris-verdin522 avatar image
chris-verdin522 answered ·
Are all computers running 1803 as well?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey John, are you still having issues with those computers?
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joseph-lalla avatar image
joseph-lalla answered ·
It appears this latest version needs to be run as the current user, rather than a system account.
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