question

kathleen-jerrick11257 avatar image
kathleen-jerrick11257 asked ·

During a conference call we are hearing 2 beeps every 4 seconds, anyone know why this is happening?


Conference call beeping
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Kathleen,

Is this happening on a specific phone/extension?
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

justin2327 avatar image
justin2327 answered ·
Hello Kathleen,
Without knowing more details on the account setup, we can provide some potentials that can be checked:
1. Verify if the extension making the outbound call is part of the automatic call recording feature. If so, check to see if the "Play periodic tones for outbound calls" is enabled for the automatic call recording feature. You can check this under  the Phone System / Auto-Receptionist / Call Recording section of the service portal.

2. If the device placing the call has a headset, verify that the headset is not low on power. Some makes of headsets have a built in feature where the device will periodically beep to notify of low power when in use.
3. If calling a 3rd party conference line, verify if that conference service has a setting to play the tone you are hearing, it could be a reminder tone that the conference call is being recorded on that platform. I am not aware of any such feature with RingCentral Meetings or RingCentral Conferencing.

I hope this helps but if none of these pan out, please open a support case so this can be investigated further.

Thanks,
Justin Rampy
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces